Refund policy
Returns & Refund Policy
At SecondTick, we curate and sell unique timepieces. Because of the nature of our inventory, all sales are final. We do not offer returns, exchanges, or refunds for change of mind.
Damages and Issues
Please inspect your watch immediately upon delivery. If the item is defective, damaged, or incorrect, contact us straight away. We will evaluate the issue on a case-by-case basis and work quickly to make it right.
Please inspect your watch immediately upon delivery. If the item is defective, damaged, or incorrect, contact us straight away. We will evaluate the issue on a case-by-case basis and work quickly to make it right.
Water Resistance & Damage Policy
Please note that we make no claims or guarantees regarding the waterproof or water-resistance status of any vintage or pre-owned watch. SecondTick will not issue refunds or covers repairs for any watch that suffers water damage.
Please note that we make no claims or guarantees regarding the waterproof or water-resistance status of any vintage or pre-owned watch. SecondTick will not issue refunds or covers repairs for any watch that suffers water damage.
Return Shipping
If a return or inspection is approved by us, the buyer is responsible for all return freight and shipping costs. We highly recommend using a tracked service, as we cannot guarantee receipt of returned items.
If a return or inspection is approved by us, the buyer is responsible for all return freight and shipping costs. We highly recommend using a tracked service, as we cannot guarantee receipt of returned items.
Our policy does not exclude, restrict, or modify your rights under the New Zealand Consumer Guarantees Act (CGA) for inherently faulty goods.